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Domestic Ground Shipping is included - please see FAQs

FAQs

/FAQs/

Question about availability?

Every animal that Kösen creates is made with great care and attention. Because animals are not mass produced, they are brought here in minimal quantities of each. Therefore, we have found it almost impossible to keep each and every item in stock here in the United States at all times.

If an […]

By |November 17th, 2014|Comments Off on Question about availability?

Shipping Question?

Your item, if it is in current stock, will normally ship within two business days. If there is anything that will cause a delay, you will be notified immediately.

Packages will ship via standard ground shipping.

If you wish to have an item expedited, please contact us in advance at mail@koesen-usa.com, and we can […]

By |November 17th, 2014|Comments Off on Shipping Question?

International Shipping?

Our shipping quotes include destinations within the continental United States only.

We are happy to ship outside the continental United States, where possible. Please contact us in advance for a shipping quotation. Please note that many countries charge a duty or customs fee upon entry – we have no way of knowing what those fees will […]

By |November 17th, 2014|Comments Off on International Shipping?

Returns

We make every effort to correctly depict each animal.  Please understand that although patterns and artists conform to consistency, no two animals will ever be alike.  Each will have it’s own character.  Please understand that colors may vary due to the screen resolution of your monitor, so please ask any questions in advance of purchase.

Each […]

By |November 17th, 2014|Comments Off on Returns

* Please note - if an item is not in stock, 2-3 weeks may be required for delivery*